Management Theory & Practice 4e Test Bank71

1. What are the four functions of management?

Planning, organizing, leading, and controlling

2. What is the difference between effectiveness and efficiency?

Effectiveness is the degree to which an organization achieves its goals. Efficiency is the degree to which an organization uses its resources to achieve its goals.

3. What are the three levels of management?

Top-level managers, middle-level managers, and first-level managers

4. What is the difference between line and staff authority?

Line authority gives a manager the right to command subordinates and make decisions. Staff authority gives a manager the right to advise and support line managers.

5. What is the span of control?

The number of subordinates that a manager can effectively supervise

6. What are the three types of organizational structures?

Functional, divisional, and matrix

7. What is the difference between centralization and decentralization?

Centralization is the concentration of authority at the top of an organization. Decentralization is the delegation of authority to lower levels of an organization.

8. What are the four types of organizational culture?

Clan, adhocracy, market, and hierarchy

9. What is the difference between motivation and incentives?

Motivation is the internal drive that gets people to work. Incentives are external rewards that are used to encourage people to work.

10. What are the five needs in Maslow's hierarchy of needs?

Physiological, safety, social, esteem, and self-actualization

11. What are the three types of leadership styles?

Autocratic, democratic, and laissez-faire

12. What is the difference between transactional and transformational leadership?

Transactional leaders focus on rewards and punishments to motivate followers. Transformational leaders focus on inspiring and motivating followers to achieve their full potential.

13. What are the four stages of team development?

Forming, storming, norming, and performing

14. What are the three types of communication?

Verbal, nonverbal, and written

15. What are the four steps in the decision-making process?

Identify the problem, gather information, generate alternatives, and select an alternative

2024-10-29

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